Field Service Apprentice

Job ID: 35587 Smiths Detection

About Us

Smiths Detection, part ofÌýSmiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place.

Job Description

This is an apprenticeship position within Smiths Detection’s field service team, primarily responsible for travelling to customer sites, which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using hand and power tools. This position requires the development of customer-interaction and team-working skills. It is anticipated that apprentices will develop the ability to work semi-autonomously, and outside of day-time business hours from time to time, during their second year of experience.

Duties & Responsibilities:

  • Attending weekly TAFE course trainings and completing associated educational tasks and activities
  • Travelling to customer sites across metropolitan and regional/remote areas, at times requiring long-distance driving, air travel, and hotel accommodation for several days per trip
  • Assisting with troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centresÌý
  • Assisting with completing preventative maintenance tasks according to service contracts and schedulesÌý
  • Assisting with responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicatorsÌý
  • Assisting with testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-softwareÌý
  • Assisting with diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)Ìý
  • Assisting with replacing belts, rollers, motors and other mechanical components within X-ray equipmentÌý
  • Assisting with replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aids
  • Assisting with inspecting, vacuuming, cleaning, de-greasing, repairing and replacing internal partsÌý
  • Assisting with installing new equipment at customer sites, alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholdersÌý
  • Completing field service related documentation and reportsÌý
  • Completing technical, safety, compliance and other job related trainings, online and in-personÌý
  • Maintaining a clean/tidy work station and work environmentÌý
  • Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
  • ÌýJoining regular internal team meetings and safety briefingsÌý
  • Assisting with ensuring that tools and testing equipment is maintained and calibratedÌý
  • Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers, during second-year – or sooner if competent to do so – and thereafterÌý
  • Other duties as required

The Individuals Skills and Experience:

  • Enrolled in Certificate III in Electrical Fitting or an equivalent course aligned to Smiths Detection Australia’s service organisation
  • Learner, Provisional or Unrestricted driver’s licenseÌý
  • Ability to obtain security clearances
  • No experience required

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.

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