Among the bustling Vocational Education and Training (VET) sector, there are individuals who work tirelessly behind the scenes to ensure that apprenticeships and traineeships run smoothly, and that individuals and employers are receiving all the support they need.
Meet Pauline Hogg, Nick Hunter, Nicole Hughes, Lisa Veale, and Tiah Clout - members of the field operations team at 蜜桔直播. With a combined total of over 55 years of experience in the industry, they have seen it all. From building strong customer relationships to helping overcome common challenges faced by employers, these apprenticeship experts are the backbone of 蜜桔直播's operations.
Communication is key
According to Pauline, communication is the most important factor in building strong customer relationships. "Providing a quality service is critical for our stakeholders. We respond to all enquiries promptly, do what we say we鈥檙e going to do in the timeframes promised, and provide accurate information at all times." Making complex information easy to understand is something she believes 蜜桔直播 do well and is key to establishing trust with employers and apprentices.听
Lisa Veale added, 鈥淲e keep it real. Everyone has a story, and every business has a journey they are on. That鈥檚 what we are here for 鈥 to help.鈥
Understanding what鈥檚 happening on-the-ground听
With our field team operating from over 50 locations around Australia, understanding the challenges faced by employers and what is truly happening 鈥渙n the ground鈥 is part of Nick Hunter鈥檚 role. 听
He notes that small to medium-sized enterprises (SMEs) are often time-poor and sometimes struggle to complete paperwork. "蜜桔直播 assists SMEs by running regular reports, ensuring they don't miss out on any of the financial incentives they are eligible for, and assists with ADMS access and industry updates."听
Tiah also added a personal pride moment regarding the paperwork and support for businesses and apprentices. 鈥淚 pride myself in understanding the system and issues that employers face so I can offer them tailored support to access the system.鈥澨
The rewards听
蜜桔直播鈥檚 field team find joy in their work, and its mostly due to the people they get to work with and the impact they make on the lives of apprentices and trainees. Nicole shares a heartwarming story about a young apprentice who was disengaged from school but went on to become a successful apprentice with one of 蜜桔直播's employers. "It was life-changing for him," she says. 鈥淢aking a difference in someone鈥檚 life is what we are all about.鈥
Nick enjoys the return of past apprentices and notes it is a huge reward as well. 鈥淚 find great satisfaction in signing up a new apprentice for an employer who was previously an apprentice signed up through 蜜桔直播. Seeing the apprentices journey all the way through to them becoming a business owner or position of supervising and employing an apprentice themselves is very rewarding.鈥
What sets 蜜桔直播 apart
According to Lisa, what sets 蜜桔直播 apart from other Apprentice Connect Providers is the company's people. 鈥淎s well as our history and the collective experience of 蜜桔直播. 听We have many services at 蜜桔直播 so our customers always have a person on the end of the phone to speak with, either for advice, a connection, or a laugh."
鈥溍劢壑辈モ檚 response times are second to none and we pride ourselves on getting back to queries quickly and following things through with excellent communication.鈥 Nick highlights.听
The future of the industry
These Field Operations Managers are excited about the future of the industry and 蜜桔直播's role in it.听
Tiah understands that the industry is always evolving, which is what she likes. "Australia's employment needs are growing and changing, and there will be some very exciting new career paths that will emerge in the future."
